Terms of Service

1. Acceptance

By using this platform, you agree to these Terms of Service. If you do not agree, you must not use the platform.

2. Nature of the Service

The Ethiopian Migrant Health Initiative (EMHI) provides a support access and routing platform that connects users with independent professionals or support providers through third-party communication services.

EMHI is not a medical provider, healthcare institution, or emergency service.

3. No Medical or Emergency Services

• medical diagnosis or treatment
• emergency response services

4. Third-Party Platforms

All communication occurs through external services (e.g. Telegram, WhatsApp, IMO).

EMHI does not control these platforms and is not responsible for their availability, security, or data handling.

5. User Responsibility

• how users use the platform
• what information users share
• decisions made based on interactions

6. Professional Interaction

• routing users based on urgency and availability
• prioritizing time-sensitive requests
• managing response flow and assignment

7. Service Availability

• continuous availability
• immediate response
• access to a specific professional

8. Limitation of Liability

• any advice, actions, or outcomes from interactions
• delays, interruptions, or communication failure
• use of third-party platforms
• decisions made by users

9. Acceptable Use

Users must not misuse the platform or use it for unlawful or harmful purposes. EMHI may restrict or terminate access at its discretion.

10. Changes

EMHI may modify or discontinue the platform or these Terms at any time. Continued use of the platform constitutes acceptance of updates.